Xelix Helpdesk is a dedicated Accounts Payable vendor query management platform built for enterprise Finance teams managing high volume suppliers across regions
We’re pleased to announce that Xelix is now live on the ServiceNow Store. For AP teams, that means the invoice, payment and vendor context you need to resolve vendor queries is available inside ServiceNow, the moment a ticket lands.
Here's what the Xelix and ServiceNow integration means for your team.
ServiceNow is designed for enterprise workflow management, and for AP teams it delivers exactly that: structured ticketing, consistent SLAs and a single place to manage incoming supplier queries.
With Xelix Helpdesk, your team can take AP query management a step further. With our ServiceNow integration, every ticket includes the invoice data, payment history, and vendor context needed to resolve queries first time - without chasing information across systems. Plus, our integration automatically reconciles your statements in the background, improving your financial controls.
That's what Xelix Helpdesk is built to deliver. And through our integration with ServiceNow, your team gets all of that inside the platform they're already working in.
Xelix Helpdesk appears directly inside ServiceNow, so you don’t need to switch tabs. It connects your ticketing environment to your AP systems, ERPs, workflow tools and AP platforms in real time, without changing how your team uses ServiceNow.
AP context in every ticket
The moment a supplier query comes in, Xelix retrieves and surfaces the corresponding invoice data, payment history and vendor details, from your ERP. Your team responds from the same screen they're already working in, with everything they need already there.
Smart categorisation that powers your automation rules
Xelix reads each incoming query and categorises each ticket before passing it onto your ServiceNow automations. Whether it's a payment status chase, an invoice dispute or an invoice copy request, we’ll categorise and retrieve the relevant data so your automation rules can route and prioritise accurately rather than acting on raw email text.
Statement reconciliation automation, inside the same workflow
When a supplier sends a statement into ServiceNow, Xelix automatically matches supplier statements against your ERP and AP systems to flag differences and identify missed credit notes. No separate tool, no manual handoff required.
AI-generated responses to resolve queries faster
Xelix reads your threads and generates relevant responses with live AP data available from your systems. Customisable to your needs, you can train our AI to speak in your team’s language style.
When you let us automate the tedious tasks, your team can focus on queries that genuinely need their attention.
50% faster query resolution. The data your team needs is already inside ServiceNow the moment a ticket is opened. No looking things up elsewhere, no delay between receiving a query and being able to answer it.
90% of queries custom-categorised. Xelix reads each incoming query and classifies it to any custom categories you’ve created, so your ServiceNow automation rules act on accurate AP context from the start, every time.
40% of emails auto-resolved. For common, repeatable queries, Xelix surfaces enough context for the case to be closed without any manual work at all.
The result: less time on admin, more consistent responses for suppliers and a ServiceNow environment that's working as hard as your AP team.