Turn AP inbox chaos into smart vendor query management

An agentic AI Accounts Payable ticketing tool that understands vendor emails, creates tickets and generates responses to relieve your AP team of major inbox stress

Spend 50% less time managing queries
Handle 70+ languages centrally
Dramatically reduce vendor query volume

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Step one

Instantly categorise emails

As soon as an email comes into your inbox, our Large Language Models read, understand and categorise it for efficient handling.

Step two

Create tickets and assign users automatically

Xelix sorts exceptions by risk-rating and includes all the relevant information for quick and easy investigation. Customised, real-time email alerts can be configured as required to ensure nothing gets missed.

Step three

Respond to emails and resolve queries faster

Xelix auto-generates a response, pulling in relevant ERP data, ready to be reviewed by your team and resolved in the click of a button.

Step four

Optimise processes with real-time reporting

Get immediate access to insights through Xelix’s pre-built reports or build your own through our easy-to-use reporting suite. Track activity and trends, as well as identify process improvement opportunities.

What you can achieve with Xelix in 90 days

By day 30

Get started
- Connect Xelix to your ERP, AP systems, inboxes and ticketing tools
- Train and onboard all users (unlimited users at no extra cost)
- Identify your KPIs and create custom reporting dashboards with your dedicated Customer Success Manager
- Clear and resolve your backlog of ‘urgent’ queries - categorised by our AI and approved by your team
By day 60

Drive change
- Deploy Triggers and custom AI Replies to automatically handle routine ticket types
- Monitor SLA performance, team workload and ticket trends to identify areas for improvement
- Configure Helpdesk templates, signatures and additional Ticket Categories based on your ticketing processes
By day 90

See results
- Automatically resolve up to 40% of incoming tickets without any FTE involvement
- Deliver first report on ticket trends, resolution rates and SLA compliance
- Launch vendor satisfaction survey to assess the effectiveness of your new Helpdesk process

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What our customers have achieved with Xelix

How Huntsman used agentic AI to slash vendor queries and streamline AP operations

30 to 3 Helpdesk inboxes consolidated
90% of vendor spend reconciled
Faster response and resolution time
Fewer vendor queries and escalations

Manufacturing

How Xelix delivered ROI for Liberty Global on day one

33x more statements reconciled
£18M surfaced in unused credit notes for one entity
£240K in savings via duplicate payments in one month
Drastic reduction of supplier queries

Telecoms

: Helpdesk integrates either via your mailbox or on top of your existing ticketing system. For organisations using Microsoft Exchange, the Xelix platform reads and sends email using the Microsoft Graph API. Other methods are available (such as IMAP / SMTP) to allow the Xelix platform to integrate with a wide variety of email servers.

You can ask your Xelix representative about how we support ServiceNow with Helpdesk.
: Generated AI Replies in Helpdesk use prompt-driven language models to draft contextually accurate responses, drawing on ERP data, ledger data, the email thread and any organisation-specific instructions to craft tailored messages.
: Helpdesk translates emails to and from English in over 70 languages. We use foundation models within AWS to support with our translations. These are state of the art translation models that leverage LLMs to output highly accurate translations.
: Setup is a simple, three-step process and you can be up and running in four to six weeks.

Depending on the product suite being implemented, Xelix requires a combination of a daily file of invoice data and master vendor data, as well as a one-off file of historic invoices from your ERP/AP systems. We also offer a simple email integration. We have pre-built reports for most systems so there’s minimal IT input required.