Login
Book a call
ProcuretoPay_HighPerformer_HighPerformer-1 E-commerceFraudProtection_BestEstimatedROI_Roi ProcuretoPay_BestSupport_Enterprise_QualityOfSupport
Helpdesk - NEW

Save hundreds of hours with smart AP mailbox management

An Accounts Payable ticketing tool that understands vendor emails, creates tickets and generates AI responses to relieve your AP team of major inbox-stress.
Book a demo
Helpdesk

Managing vendor queries with Xelix is effortless

Managing a shared mailbox and staying on top of vendor queries is one of the biggest headaches for AP teams. Xelix’s Helpdesk solution understands vendor emails, intelligently creates support tickets and writes helpful responses to answer vendors questions. Whether it’s sharing payment date information, reconciling a statement, confirming vendor account changes or something else, Xelix is like an extra 10 pairs of hands for your AP team.  

Why choose Xelix for Accounts Payable inbox and vendor query management?

  • Prioritise your time ⏰

    Save your team from the most time-sinking activity in AP, let Xelix handle your vendor queries, alerting you to items that require special attention so you can manage your time more effectively.

  • Minimise business disruption 🙌

    Stay on top of vendor queries and tickets, keep your supply chain healthy and never get put on hold again.  

  • Deliver 10/10 service 👌

    Keep your vendors up-to-date and happy in a low-touch and automated way - see queries drop significantly, satisfaction scores increase and SLA compliance rocket. 

  • Fight those scammers ☠️

    Spot email phishing and fraud attempts in their tracks and safeguard your business from huge losses. 
Book a demo

Your AP Helpdesk workflow with Xelix

Step one

Categorisation

Xelix reads and categorises email. 

categorise
STEP TWO

Ticketing

Xelix creates a ticket, including relevant information from email and system data. Tickets are added to a workflow and auto-assigned to users. 

ticketing
STEP THREE

Responding and resolving

Xelix auto-generates a response, pulling in relevant ERP data, ready to be reviewed by your team. 
respond
STEP FOUR

Reporting and optimisation

Monitor and track Helpdesk KPIs. Drive process improvements through smart insights and meet SLAs. 
report

Content that may catch your eye

ap helpdesk

9 ways an AP helpdesk is going to make your life easier

The Accounts Payable climate is evolving. More and more AP teams are recognising the value of technology and AI as a catalyst for ...
Read more - 9 ways an AP helpdesk is going to make your life easier
 Learn how to implement Gen AI in P2P

Top 5 Gen AI use cases for P2P teams

Gen AI adoption isn’t a question of if but when for P2P teams. Business is transforming and Procure-to-Pay teams need to keep up. With its ...
Read more - Top 5 Gen AI use cases for P2P teams
Banish the bane of your AP existence: automated supplier statement reconciliation is here

The age of AI: Automated statement reconciliation

You spoke and we listened. We asked Xelix customers what would be truly transformative for their overstretched Accounts Payable teams. And ...
Read more - The age of AI: Automated statement reconciliation
superhero
Untitled design-2
Start Your Journey With Xelix

Sound good? Chat with us to learn more.

Get in touch