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Helpdesk - NEW

Save hundreds of hours with smart AP mailbox management

An Accounts Payable ticketing tool that understands vendor emails, creates tickets and generates AI responses to relieve your AP team of major inbox-stress.
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Helpdesk

Managing vendor queries with Xelix is effortless

Managing a shared mailbox and staying on top of vendor queries is one of the biggest headaches for AP teams. Xelix’s Helpdesk solution understands vendor emails, intelligently creates support tickets and writes helpful responses to answer vendors questions. Whether it’s sharing payment date information, reconciling a statement, confirming vendor account changes or something else, Xelix is like an extra 10 pairs of hands for your AP team.  

Why choose Xelix for Accounts Payable inbox and vendor query management?

  • Prioritise your time ⏰

    Save your team from the most time-sinking activity in AP, let Xelix handle your vendor queries, alerting you to items that require special attention so you can manage your time more effectively.

  • Minimise business disruption 🙌

    Stay on top of vendor queries and tickets, keep your supply chain healthy and never get put on hold again.  

  • Deliver 10/10 service 👌

    Keep your vendors up-to-date and happy in a low-touch and automated way - see queries drop significantly, satisfaction scores increase and SLA compliance rocket. 

  • Fight those scammers ☠️

    Spot email phishing and fraud attempts in their tracks and safeguard your business from huge losses. 
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Your AP Helpdesk workflow with Xelix

Step one

Categorisation

Xelix reads and categorises email. 

categorise
STEP TWO

Ticketing

Xelix creates a ticket, including relevant information from email and system data. Tickets are added to a workflow and auto-assigned to users. 

ticketing
STEP THREE

Responding and resolving

Xelix auto-generates a response, pulling in relevant ERP data, ready to be reviewed by your team. 
respond
STEP FOUR

Reporting and optimisation

Monitor and track Helpdesk KPIs. Drive process improvements through smart insights and meet SLAs. 
report

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