Your Accounts Payable Helpdesk

An agentic AI Accounts Payable ticketing tool that understands vendor emails, creates tickets and generates responses to relieve your AP team of major inbox stress.

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Spend 50% less time managing queries
Dramatically reduce vendor query volume
Lower cost per query
Handle 70+ languages centrally

Make your AP Helpdesk more efficient with agentic AI

Xelix automates vendor query management, keeping suppliers informed and happy, and saving your team valuable time.

Step one

Instantly categorise emails

As soon as an email comes into your inbox, our Large Language Models read, understand and categorise it for efficient handling.

Step two

Create tickets and assign users automatically

Xelix then creates a ticket, including relevant information from email and system data. Tickets are prioritised, added to a workflow and auto assigned to users.

Step three

Respond to emails and resolve queries faster

Xelix auto-generates a response, pulling in relevant ERP data, ready to be reviewed by your team and resolved in the click of a button.

Step four

Optimise processes with real-time reporting

Use Xelix’s reporting dashboard to monitor and track your Helpdesk KPIs, SLAs and process efficiency. Use this data to drive process improvements.

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Why use an agentic AI ticketing tool for Accounts Payable?

Spend 50% less time managing queries

Because Xelix is connected to your ERP data, our AI can match the query with system information and resolve a large portion your queries for you.
See a dramatic drop in vendor query volume

Pick up queries quickly and efficiently to reduce vendor follow ups and escalations for a lighter AP inbox.
Centralise Helpdesk operations

Reduce regional dependencies and streamline query management with the ability to translate to and from any language.
Stay SLA compliant with full visibility

Whether operations are in-house or outsourced, stay on top of SLA compliance and process performance with one centralised reporting dashboard.
Increase supplier satisfaction

Keep your vendors up-to-date and happy. Improve relationships with quick responses, a consistent tone-of-voice and better customer service.
Minimise business disruption

Ensure high-priority tickets don't get missed and reduce the risk of being put on hold to keep your supply chain protected.

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What you can achieve with Helpdesk in 90 days

By day 30

Get started
- Connect Xelix to your ERP, AP systems, inboxes and ticketing tools
- Train and onboard all users (unlimited users at no extra cost)
- Identify your KPIs and create custom reporting dashboards with your dedicated Customer Success Manager
- Clear and resolve your backlog of ‘urgent’ queries - categorised by our AI and approved by your team
By day 60

Drive change
- Deploy Triggers and custom AI Replies to automatically handle routine ticket types
- Monitor SLA performance, team workload and ticket trends to identify areas for improvement
- Configure Helpdesk templates, signatures and additional Ticket Categories based on your ticketing processes
By day 90

See results
- Automatically resolve up to 40% of incoming tickets without any FTE involvement
- Deliver first report on ticket trends, resolution rates and SLA compliance
- Launch vendor satisfaction survey to assess the effectiveness of your new Helpdesk process

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FAQs about automating vendor query management with Xelix

Can't find the answer you're looking for? Get in touch.

: Helpdesk integrates either via your mailbox or on top of your existing ticketing system. For organisations using Microsoft Exchange, the Xelix platform reads and sends email using the Microsoft Graph API. Other methods are available (such as IMAP / SMTP) to allow the Xelix platform to integrate with a wide variety of email servers.

You can ask your Xelix representative about how we support ServiceNow with Helpdesk.
: Generated AI Replies in Helpdesk use prompt-driven language models to draft contextually accurate responses, drawing on ERP data, ledger data, the email thread and any organisation-specific instructions to craft tailored messages.
: Helpdesk translates emails to and from English in over 70 languages. We use foundation models within AWS to support with our translations. These are state of the art translation models that leverage LLMs to output highly accurate translations.
: Setup is a simple, three-step process and you can be up and running in four to six weeks. Depending on the product suite being implemented,

Xelix requires a combination of a daily file of invoice data and master vendor data, as well as a one-off file of historic invoices from your ERP/AP systems. We also offer a simple email integration. We have pre-built reports for most systems so there’s minimal IT input required.

Huntsman enjoys fewer escalations and greater Helpdesk efficiency

Hear from Dana Pearson, Director and GPO P2P at multi-national chemicals manufacturer, Huntsman, on how our Helpdesk solution has made their "Helpdesk more helpful".