Health systems have to move at pace to deliver quality, timely care for their patients. Headcount is naturally prioritised for front line staff like doctors, while back-office functions like Accounts Payable are often hugely understaffed.

This lack of resource leads to mistakes like incorrect payments and invoice errors. Therefore, Health systems rely on recovery audits to retrospectively catch these losses, and in turn, pay huge fees for these services.

Mia Sutherland, Accounts Payable Manager at Saint Luke’s Health, knows this process all too well. Not only have they endured costly recovery audit fees, but their busy team has had no visibility into why they were happening, so they continued to pay for the same mistakes each year.

Committed to driving improvements across their organisation, Saint Luke’s recognised the challenges they were facing and researched ways they could improve. They’ve since adopted a more automated, proactive approach to payment auditing and reconciliation using Xelix’s AI-powered Accounts Payable software.