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Customer Story

How Xelix delivered ROI for Liberty Global on day one

  • 33x more statements reconciled
  • £18M surfaced in unused credit notes for one entity 
  • £240K in savings via duplicate payments one month
  • Drastic reduction of supplier queries  

Telecoms

 Liberty Shared Services runs accounting, payment and payroll operations for its ten Telecoms customers.

Like many large organisations, Liberty Global suffered invoice processing challenges that drained human resource and risked costly errors.

Processing invoices had been cumbersome for Liberty’s AP team, resulting in overpayments. Whilst manual Excel checks and senior management reviews took place, with 2-5 pay runs a day, it was hard to catch every error.

“Typically, we had duplicate payment challenges from incorrectly processed invoices. Cash was going out the door. It’s a situation you never want to find yourself in,” said Chloe Wood, Director of Payment Operations.

Chloe explains how the organisation overcame these challenges, drove cost savings and enhanced controls by layering Xelix onto their ERP (Oracle Fusion Cloud and SAP S4/HANA) systems.

The Liberty Shared Services team currently uses three Xelix modules:

  • Statements

    End-to-end automation for reconciling 100% of spend.

    Go to Statements module

  • Transactions

    Fraud and duplicate/incorrect payment prevention.

    Go to Transactions module

  • Reports

    Easy to use, holistic P2P reporting and analytics.

    Go to Reports module
Customer testimonial

Xelix plays a central role in Liberty Shared Services' Finance Transformation project

SUCCESS WITH STATEMENTS MODULE

  • 33x more statements reconciled

    Not only could the AP team significantly increase the volume of statements processed, when using Xelix Statement Reconciliation, everyone felt more upbeat about their role.

    “Xelix changed the way our AP team worked. Now, we process almost 33 times the volume of supplier statements. Xelix does lots of the work for us.

    "We’re more proactive with our supplier communications too. Every month, we provide them with the information they need. It’s definitely reducing the number of queries we handle, which is great because this is really distracting for the team.

    "Statement reconciliation can be very tedious, so automating it has affected the team in a positive way. Whilst everyone knew Xelix would change our processes they were all bought into the project. I think that’s really important,” says Chloe.

  • £18 million surfaced in unallocated credit notes

    For one customer alone, the statement reconciliation team at Liberty Shared Services surfaced £18 million in unused credit notes via Xelix's Statements module. This drove huge cost savings and a healthier cash flow for the busniess.

"Xelix changed the way our AP team worked. Now, we process almost 33 times the volume of supplier statements. Xelix does lots of the work for us."

SUCCESS WITH TRANSACTIONS MODULE

  • “We initially saved around £240,000.”

    Liberty Global went live with Xelix in a couple of weeks – right on time, says Chloe: “We had a positive experience implementing Xelix. The implementation roadmap was super smooth. We knew exactly how long it would take and what we needed to provide them with. Xelix delivered everything in line with expectations, which is slightly incredible for a tech product.”

    And it didn’t take long for the benefits to stack up. Xelix initially scans your historical invoice data. That activity alone can justify the investment and provide a positive ROI from day one.

    “We initially saved around £240,000 from where we’d processed duplicate invoices in the past. Because our manual checks were restrictive, we’d have taken a very long time to find all these,” says Chloe.

    Using Xelix, Liberty Global uncovered £150,000 of duplicate invoices waiting for payment, which they promptly cancelled. They also found £92,000 of duplicate invoices already paid, which they raised credit notes against.

  • FTE saving and greater control

    Chloe knew it was time to embrace new technology in AP and her search uncovered Xelix, an Accounts Payable Control Centre.“Xelix could do what an individual couldn’t do in minutes, so it was certainly appealing to us. The headcount saving really helped the business case as we wouldn’t have to do manual checks before releasing payment runs,” she explains.

    The team were able to use this FTE resource for other AP tasks.

Continual digital transformation

Liberty Global is on a digital journey, implementing tech for productivity and profitability gains. Xelix has become a successful part of that journey, and its impact will only improve with further use and platform developments.

“I think technology is a key partner for the future of any finance function. You must bring your people on that journey with you, though,” concludes Chloe.

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