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Customer Story

How Xelix delivered ROI for Liberty Global on day one

  • 20x the number of statements reconciled 
  • £240K recovered across 300K invoice volume 
  • Drastically reduced supplier queries  


Liberty Global is a Shared Service Centre focused on finance operations. The company processes 300,000 invoices annually for its 10 group customers, covering areas such as accounting, payment operations and payroll. Like many large organisations, Liberty Global faced invoice processing challenges that drained human resource and risked costly errors.

In particular, invoice processing had been cumbersome for Liberty’s AP team, which resulted in overpayment issues. Whilst manual Excel checks and senior management reviews took place, it was hard to catch every error.

“Typically, we had duplicate payment challenges from incorrectly processed invoices. Cash was actually going out the door. It’s a situation you never want to find yourself in,” says Chloe Wood, Director of Payment Operations.

Liberty Global overcame these challenges with Xelix, using our AI-powered software to sit alongside their existing ERP and P2P systems.

Customer testimonial

Xelix plays a central role in Liberty global's Finance Transformation project

Headcount saving and greater control

Chloe knew it was time to embrace new technology in AP and her search uncovered Xelix, an Accounts Payable Control Centre.

“Xelix could do what an individual couldn’t do in minutes, so it was certainly appealing to us. The headcount saving really helped the business case as we wouldn’t have to do manual checks before releasing payment runs,” she explains.

In fact, Liberty Global saw potential benefits from three Xelix modules, choosing to implement them together:

  • Transactions

    The Transactions module provides daily system scans, highlighting transactions for investigation. These include duplicates, VAT issues and duplicate vendors. Xelix prevents payment errors before money leaves the door.

    Go to Transactions module
  • Statements

    The Statements module automates your reconciliation process from end-to-end, giving you more control. Xelix automatically extracts statements and highlights anomalies. Faster processing means you can reconcile more suppliers in much less time.

    Go to Statements module
  • Reports

    The Reports module delivers a consolidated view of all payables data with custom reporting. Your AP team prioritise their work using clear data insights, which is data Liberty hadn’t had access to before.

"Xelix changed the way our AP team worked. Now, we process almost 33 times the volume of supplier statements. Xelix does lots of the work for us."

  • “We initially saved around £240,000.”

    Liberty Global went live with Xelix in a couple of weeks – right on time, says Chloe: “We had a positive experience implementing Xelix. The implementation roadmap was super smooth. We knew exactly how long it would take and what we needed to provide them with. Xelix delivered everything in line with expectations, which is slightly incredible for a tech product.”

    And it didn’t take long for the benefits to stack up. Xelix initially scans your historical invoice data. That activity alone can justify the investment and provide a positive ROI from day one.

    “We initially saved around £240,000 from where we’d processed duplicate invoices in the past. Because our manual checks were restrictive, we’d have taken a very long time to find all these,” says Chloe.

    Using Xelix, Liberty Global uncovered £150,000 of duplicate invoices waiting for payment, which they promptly cancelled. They also found £92,000 of duplicate invoices already paid, which they raised credit notes against.

  • Productivity increase

    Not only could the AP team significantly increase the volume of statements processed, when using Xelix Statement Reconciliation, everyone felt more upbeat about their role.

    “Xelix changed the way our AP team worked. Now, we process almost 33 times the volume of supplier statements. Xelix does lots of the work for us.

    "We’re more proactive with our supplier communications too. Every month, we provide them with the information they need. It’s definitely reducing the number of queries we handle, which is great because this is really distracting for the team.

    "Statement reconciliation can be very tedious, so automating it has affected the team in a positive way. Whilst everyone knew Xelix would change our processes they were all bought into the project. I think that’s really important,” says Chloe.

Continual digital transformation

Liberty Global is on a digital journey, implementing tech for productivity and profitability gains. Xelix has become a successful part of that journey, and its impact will only improve with further use and platform developments.

“I think technology is a key partner for the future of any finance function. You must bring your people on that journey with you, though,” concludes Chloe.

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