Alisa McPhail

A new supplier’s invoice arrives. It looks exactly as expected, but the finance system can’t read it.

The robotic process automation (RPA) pilot went smoothly. It was meant to be a big step forward for Accounts Payable (AP), freeing up the finance team to spend less time on manual data entry and more time on higher-value tasks.

Accounts payable is where cash leaves your business, so it’s where errors, duplicate payments and fraud hit hardest.

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Xelix Connect brought together more than 50 senior leaders from across AP, Finance, Shared Services and P2P for a day of sessions, panel discussions, product updates and peer conversation. As with every Xelix Connect event, the goal wasn't to deliver a series of presentations and send everyone home with a notebook full of slides. It was to create space for practitioners to learn from each other, compare experiences and have the kinds of conversations that don't always happen in day-to-day work. ...

At every P2P conference we attend, we always hear how stretched AP and shared services teams are. Query volumes up, headcount flat, and somewhere in the background, a leadership message to "be more strategic." It's well-meaning but it's also hard to square with an AP helpdesk still processing the same types of vendor queries it was processing two years ago. At the Procure to Pay network event, hosted by The Shared Services Forum UK, we ran a live benchmarking session with 40 shared services and ...