Design & Usability – Teams love to use Xelix
Finance teams have been burdened with clunky, unintuitive systems that require specialist training to use. A complex UI slows down the onboarding process, leaves new team members confused and hurts efficiency.
Xelix has changed that.
Whether you’re reconciling a supplier statement or resolving duplicate invoices – it’s straight-forward and easy with Xelix. We provide our customers with a solution that’s painless to use, and that all starts with good design.
Our Technology – Combining best-in-class AI and Machine Learning
to deliver unmatched efficiency
Typically, finance teams have relied on cumbersome in-house tools or heavily manual processes when trying to manage payables risk.
Xelix has changed that.
Our team of in-house Engineers and Data Scientists have developed a new approach to old age problems within the CFO office.
Whether it’s understanding supplier statements, surfacing a VAT anomalies or highlighting potential fraud, Xelix’s accuracy rate and sophistication is unmatched.
Our accuracy starts at 60% and grows over time as our customers use feedback buttons within the platform to help finetune our models further. This means you will no longer waste valuable time investigating a high volume of false positives (incorrect results).
Customer Success – at the heart of our business
Despite the nice slogans on the website, a lot of businesses underdeliver when it comes to Customer Service, leaving customers feeling unsupported and unable to get the most from their software investment.
Xelix has changed that.
We achieved a 100% rating for customer satisfaction, and an NPS score of 91, for three core reasons; rapid response rates, listening to customer feedback and co-development.
Rapid Response Rates
Every Xelix customer is allocated a dedicated Account Manager at the start of their subscription, who will be around whenever you need them, regardless of the package you choose. We understand time is precious, and productivity cannot be hampered, so we aim to respond to queries within a few minutes.
Customer feedback
Customer feedback is at the centre of our business, and we take it very seriously. We love to listen, learn and do better, and have adopted an open-door approach when it comes to this. We’re a humble team and believe there is always room for improvement.
Co-development
And finally, we love to co-develop with our customers. We speak with our customers on a regular basis to find out what more our platform can do to make their lives easier, and this information is what drives our product roadmap.
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