This week on the AP Arms, Ed Maughan, Director - BPS UK and EU at Hexaware, sits down with XelixHead of Partnerships Fred Leeming to talk about how Artificial Intelligence is transforming the Business Process Outsourcing (BPO) industry. They explore evolving client expectations, including new measures of success, process automation and the changing role of offshoring in an AI-driven world.
Featured articles

AP teams are being pushed to work faster, cut out mistakes and keep a tight grip on spend all at once. But clunky, manual processes are slowing them down. That’s why more businesses are turning to intelligent automation to bring speed, accuracy and control back into the payables process.

When businesses upgrade to SAP S/4HANA, their Accounts Payable teams hope for less manual work, more reliable and useful data and better controls against costly errors like duplicate and overpayments. Our research shows that amongst the upgrades, AP users won't find all the controls they need using SAP S/4HANA as a standalone solution for risk mitigation in payables. We analysed our customers' ERP data — both pre- and post-S/4 HANA migration — and found a consistent truth: even the most modern ...

Managing a large master vendor file can be a daunting task. When data is spread across multiple systems and outdated or duplicate entries go unnoticed, it’s easy for your vendor management to fall into chaos, putting your team at risk duplicate payments, fraud and more. Joining us in this week’s AP Arms is Sam McKeown, Head of P2P at EG Group, who shares her experience of transforming their vendor data management from chaos to a controlled, reliable system. She talks about the challenges faced, ...

Accounts Payable (AP) automation is a game-changer for your Finance team. It supercharges your AP function by turning manual tasks like invoice processing, data entry and vendor query management from manual headaches to smooth and efficient processes, giving you better visibility and overall financial health. Plus, it helps cut costs, speed up payment processing and build stronger vendor relationships.

There’s a new reality in Manufacturing: to stay competitive, you need to treat your suppliers like gold. Traditional methods of driving down costs, such as squeezing payment terms or negotiating rock-bottom pricing, are no longer sustainable because they strain supplier relationships and increase the risk of disruption. Finance teams are seeing an increasing need for better supplier experiences as well as financial control and cost efficiency.