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Xelix Named Accounts Payable 'Solution Partner of the Year'

Nov 2023

Team Xelix is delighted to have collected the ‘Solution Partner of the Year’ award at the 2023 Accounts Payable Association Conference and Awards Ceremony last month (Oct 2023).

Award category finalists included over twenty outstanding Accounts Payable solution providers, making this recognition all the more significant for Xelix.

The winner was determined through a rigorous process that involved customer nominations and careful evaluation by a panel of industry judges.

 

Mike Pavely, Partnerships Director of the Accounts Payable Association commented:

Mike Pavely, APA“With so many customer entries this year praising Xelix’s commitment to customer service and their all-round consistently high level of customer care and support throughout both the initial sales cycle and ongoing customer relationship management process, we are delighted to have been able to recognise their outstanding performance this year with this prestigious award.”  

 

Xelix CEO, Paul Roiter said:

Paul Roiter, CEO at Xelix"Winning the 'Solution Partner of the Year' award is an honour for us. It reflects the dedication and hard work of the entire Xelix team, as well as the trust and support of our customers. We are committed to our mission to deliver innovative and effective Accounts Payable solutions to our customers and this recognition further motivates us to continue this mission at pace.”

 

 

And… we were lucky enough to get eyes on our anonymised customer nominations, check them out below 👇

Nomination one

“Xelix has helped our business massively! We have worked together and had such a great performance. They have helped us achieve less duplicates, less errors, they really care about their customers and they have really put time and effort in to training us, listening to ideas we have and help develop our ideas.”

 


 

Nomination two

“We partnered with Xelix in 2022 and our working relationship from start-up has been awesome. Xelix go above and beyond to adapt and continually develop our Xelix platform to meet our business needs. In turn our reconciliation team are now reconciling around 90% of all our monthly supplier statements, significantly a higher volume than pre-Xelix.”

 


 

Nomination three

“Xelix has mastered the balance of Customer Service and Getting it Right for the Customer.

We have support via Teams chat, telephone or email and their response times are within 24hrs. The solution they provide is just the start; they listen to their customers and actively hear them. They act on suggestions of improvements and offer solutions. During our recent system compromise, they were there to offer their support, which is something no other system provider has offered.”

 


 

Nomination four

“Xelix has supported us identify a considerable amount of duplicates thus decreasing the risks to our company significantly but also helping us strengthen our supplier trust in our processes. Also, the reconciliation tool is great, allowing us to target escalations much faster than using other solutions.”

 


 

Nomination five

“Xelix are continuously developing and tweaking the product in response to customer feedback. Also, they work hard at developing existing and new elements of their platform all with one aim, to help further safeguard the AP community against fraud and better manage their vendor master data.”

 


 

Nomination six

“We have just rolled out one of the Xelix solutions internally, they have to be one of the best suppliers I have ever worked with. Nothing is too much trouble, they're flexible in their approach and very accommodating to change.”

 


 

Nomination seven

“I've worked with multiple delivery partners during my career, but Xelix stands out as one of the best. Having technical build documents readily available for use from day one, project plans templated making it easy to understand what’s needed from us are some of the reasons a Xelix roll out is so straight forward.

In addition, the team themselves are fantastic to work with, the end product of the roll out is a really user friendly tool that delivers lots of value to the operation.”

 


 

We'd like to extend heartfelt gratitude to our wonderful customers for their nominations and to the judging panel for recognising the contributions Xelix provides to the industry.

 

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Image: Some of the Xelix team with customer - Liberty Shared Services - at the 2023 APA awards

 

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