Xelix launches Helpdesk, a Gen AI tool for efficient vendor query management

It's a big day for the Xelix team today - we are proud to announce the official launch of our newest Accounts Payable module, Helpdesk.

Designed for enterprises working with thousands of vendors, Helpdesk offers an efficient and intelligent approach to vendor query management.

With advanced AI and security features and connection into ERP systems and AP mailboxes, Helpdesk enables AP teams to resolve vendor queries in record time. As a result, organisations will face fewer vendor-related disruptions – protecting their cash flow, reputation and customer loyalty.

“We’re excited to bring Helpdesk to market and to help businesses streamline vendor query management. Our team has worked hard to develop a purpose-built platform for Accounts Payable that is accurate, intelligent and secure.”

“We can’t wait to see our customers put it to work and get back hundreds of hours each quarter,”

said Paul Roiter, Xelix CEO & Co-Founder.

Helpdesk offers a range of features designed to transform existing AP ticketing and vendor query processes. Some of the key features include:

Email categorisation and ticket creation

Helpdesk reads, understands and categorises vendor emails, extracting key information to create detailed support tickets. AP teams can easily track and prioritise vendor tickets, ensuring timely resolution of issues and enquiries.  

Automated response generation

Having read and understood vendor emails, Helpdesk locates correlating information within the user’s ERP system to generate intelligent responses back to vendors, saving AP teams days of effort each month.

End-to-end workflow automation

Using Large Language Models (LLMs), Helpdesk u triggers the correct workflow for each query. In many cases, the workflow is fully automated. such as when a vendor shares a statement. Xelix recognises it’s a statement, compares the statement data against the AP ledger, generates a statement reconciliation summary containing matches and discrepancies (including reasons for discrepancies) and sends it back to the vendor.

Reports and analytics

Helpdesk tracks key metrics and KPIs so AP teams can remain compliant against SLAs, understand vendor query trends, monitor team productivity and drive process improvements.

Helpdesk is now available to organisations across the world. To learn more about Helpdesk and how it can empower your team, get in touch!

Read more: 9 ways an AP Helpdesk is going to make your life easier